Why is my analytics data locked?

Using your phone? Open these settings in the Socialstats app, or use the links below on a computer.

1. Open Account Settings → Subscriptions and confirm your plan is active under the email used to pay.
2. A Creator plan covers one creator profile and its linked channels. Check that you are viewing that creator.
3. If you purchased through Songstats, confirm it is a Bundle that includes Socialstats, rather than Songstats-only access.

Professional subscribers can browse analytics across creators and brands. Linking every creator is not required for that access; Professional Settings → Linked Profiles is your managed roster.

If a chart is empty without an upgrade prompt, check missing or outdated data and channel connections.

If the plan should cover the locked view, send Support your account email, creator URL and receipt. Do not purchase a second subscription while the first is being checked.