Reconnect the affected channel using its owner or manager account, then check that the intended channel shows as connected.
Using your phone? Open these settings in the Socialstats app, or use the links below on a computer.
Open Profile Settings → Channels and use the affected channel’s connect/reconnect control. Review the account and channel selected by the provider before completing authorization.
For Facebook or Instagram, check that you can manage the correct Page and Instagram account. If the wrong account opens, switch accounts before authorizing. Fix an incorrect channel URL first.
If the provider says the app is unavailable or authorization still fails, send Support the creator and channel URLs, exact error and approximate time. Do not repeatedly remove other working connections.
Reconnection can restore updates, but it does not guarantee all missing history. Never include a password, access token or authorization link in a screenshot or email.