Managed creator profiles import posts automatically twice a day. A manual Sync & Refresh can take up to four hours.
Using your phone? Open these settings in the Socialstats app, or use the links below on a computer.
First check the platform, dates and Profile Settings → Channels. Correct wrong URLs or expired permissions before refreshing.
On the creator profile, open Sync & Refresh. For an automatically managed profile, the dialog shows its import status. If manual refresh is offered, read the estimate and allow up to four hours; submitting again does not make it immediate.
Post import and analytics updates are separate. A new post may be imported before all its metrics update. Private, deleted or unavailable posts and some older history may not be retrievable, even with a connection.
If a public post stays missing, send Support the creator URL, exact channel/post URLs, publication date and when you last refreshed. For an empty chart, include the metric and date range; for an upgrade prompt, see locked data.