Send the exact post and metric that differ, compared over the same dates.
Check that both views refer to the same platform and post. Compare the same metric and period: lifetime views, views gained in a period, reach and engagement are different measures.
For a persistent difference, send Support the Socialstats creator or post URL, original platform URL, metric, date range and expected versus displayed values. Include focused screenshots of both views.
For a spike, drop or unexpected engagement total, include the affected date and whether the platform’s own number changed too. If the post itself is missing, use missing posts instead.